Refund Policy

Refunds

If your order arrives damaged or has a manufacturing defect, we will provide a free replacement or a refund. To process this, please contact us within 30 days of delivery and include the following:

• A clear photo showing the issue with the product.
• A photo of the barcode label on the packaging.
  
  Once we receive and review the provided information, we will arrange for a reprint or issue a refund as quickly as possible.
  

Cases where refunds or reprints are not available

We cannot offer refunds or replacements in cases where:

• The wrong size, color, or artwork
  was ordered.
• The customer has changed their mind after receiving the item.
• The print placement falls within normal production tolerances.

If more than 15 business days have passed since we’ve approved your return, please contact us at nortegdzatelier@gmail.com.